At f91w, your privacy is not merely a legal obligation — it is a core value we uphold wholeheartedly. This document transparently explains how we collect, use, store, and protect the personal data of every one of our members in Malaysia.
The core principles that guide every decision relating to the personal data of f91w Malaysia members
F91w collects only the personal data genuinely necessary to deliver our services effectively. We do not collect excessive or irrelevant data. Every category of data collected has a clearly defined purpose that has been carefully considered before being incorporated into our data collection process.
All data we store is protected with 256-bit SSL encryption — the same technology used by leading Malaysian banks including Maybank and CIMB. This means that even if your data is intercepted, it cannot be read or exploited by any unauthorised party.
F91w never sells, rents, or discloses members' personal data to third parties for marketing or commercial purposes. Your data belongs entirely to you — it is not an asset we can trade with others without your explicit knowledge and consent.
Every f91w member has the full right to access their personal data held by us, correct inaccurate information, request data deletion, and withdraw consent at any time. These rights can be exercised easily through our support team.
The f91w Privacy Policy is designed and implemented in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant legislation in force. We monitor developments in privacy law and update our policy regularly to ensure ongoing compliance.
We believe every member deserves to understand clearly how their data is handled — in language they can fully comprehend. That is why the f91w Privacy Policy is written in plain, straightforward English, free from confusing legal jargon.
Important Notice: By registering for or using any of the services provided by f91w, you agree to the terms of this Privacy Policy. Please read this document carefully. Should you have any questions or concerns, contact the support team f91w via live chat or email at [email protected] before continuing to use the platform.
This Privacy Policy is issued by f91w ("we", "platform") and applies to all individuals who access or use our services in Malaysia, including registered members, website visitors, and individuals who contact our support team. This document clearly sets out how f91w collect, process, store, protect, and under very limited circumstances, disclose your personal data.
Your privacy is our absolute priority. From day one, f91w operates, we have established high data protection standards — not merely because the law requires it, but because we firmly believe that member trust is the most valuable asset we hold. Over 500,000 active members place their trust in f91w with their personal information every day is a responsibility we take extremely seriously.
This policy applies to all ways in which you interact with f91w — whether through our website, playing slots, Live Casino, or video poker, making deposits or withdrawals, contacting customer support, or receiving marketing communications from us.
f91w collects various types of personal data depending on how you use our platform. Below are the main categories of data we collect:
f91w does not collect sensitive data such as health information, religious beliefs, political views, or biometric data unless specifically required and with your explicit consent obtained beforehand.
f91w uses the personal data collected for the following legitimate and transparent purposes:
f91w does not sell, rent, or disclose members' personal data to third parties for marketing purposes. Data may only be shared in the following strictly limited circumstances:
In all data sharing instances outlined above, f91w ensures that only the minimum required data is shared, and all receiving parties are bound by confidentiality and data protection obligations that are as stringent as, or more stringent than, our own standards.
f91w implements comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, loss, alteration, or accidental disclosure:
f91w uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
You can manage your cookie preferences through your browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience of the platform f91w.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy policy f91w, you have the following rights regarding your personal data:
As an f91w member, you have full control over your own personal data
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If any personal data we hold about you is inaccurate or out of date, you have the right to request its prompt correction.
You may request the deletion of your personal data, subject to any record-keeping obligations applicable to the f91w platform under law.
You may withdraw consent for specific uses of your data at any time, without affecting the lawfulness of any processing carried out prior to withdrawal.
Under certain circumstances, you may request f91w to restrict the processing of your personal data while a particular issue is being resolved.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format for transfer to another platform.
You may object to the processing of your personal data for direct marketing purposes at any time — f91w will honour such requests immediately.
Contact the f91w support team via live chat or email at [email protected]. We will process your request within 14 working days.
In the course of running the platform, f91w may need to transfer your personal data to servers or service providers located outside Malaysia. This includes cloud infrastructure providers and international game software providers.
In all cases of cross-border data transfers, f91w ensures:
f91w only retains your personal data for as long as necessary to fulfil the original purpose of collection or as required under Malaysian law:
Once the applicable retention period expires, f91w will delete or anonymise your personal data in a secure and irreversible manner.
f91w reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform service updates. Members will be notified of any material changes through:
Continued use of the platform f91w following any published policy changes will be considered acceptance of the updated policy. We encourage you to review this Privacy Policy page periodically.
For any enquiries, concerns, or requests regarding your privacy and personal data, please contact the Data Protection Officer f91w via:
We are committed to responding to all privacy-related enquiries within 14 business days, and for urgent matters, our live chat team is on hand to assist within minutes — in Bahasa Melayu, for your convenience.
Full transparency on f91w members' personal data — what we collect and why
Full name, date of birth, Malaysian identification card number — collected for identity verification (KYC), AML legal compliance, and to ensure the minimum age requirement of 18 years is met. This data is stored with encryption and accessible only to authorised personnel.
Your email address and Malaysian phone number — used for essential service communications, OTP verification during financial transactions, and customer support. You may opt out of marketing communications at any time.
Details of the Malaysian payment methods you use (TNG eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX) along with your full transaction history — collected to process deposits and withdrawals, ensure AML compliance, and resolve any financial disputes.
Slots, Live Casino, and video poker game history, as well as betting history — used to provide you with your gaming history, ensure bonus conditions are met fairly, detect problematic gaming patterns to support responsible gambling, and improve game recommendations.
IP address, browser type, operating system, smartphone model — collected for security purposes (detecting logins from unusual locations), optimising the user experience for your device, and diagnosing reported technical issues.
Live chat conversations, support emails, and other written communications — retained to ensure continuity of customer support, resolve disputes fairly based on accurate written records, and train our support team to deliver better service.
In today's digital age, personal data is increasingly valuable — and, unfortunately, increasingly vulnerable to misuse. Malaysians are now more aware than ever of the importance of choosing online platforms that take user privacy genuinely seriously, rather than simply providing lengthy privacy statements that say very little. At f91w, we believe that a good Privacy Policy is not merely about legal compliance — it is about building genuine trust with every member.
One of the biggest concerns for online casino platform users in Malaysia is uncertainty about what happens to their data. Many worry — will my information be shared with advertisers? Will my phone number be sold to marketing companies? Is my financial data safe? At f91w, the answer is clear and unequivocal: no, no, and yes.
Online casino platforms collect a wide range of sensitive data — from personal identity information and financial details to detailed records of gaming activity. This makes casino platforms an attractive target for various bad actors, from cybercriminals to unethical marketing companies that collect and sell user data. f91w fully aware of these risks and continuously invests in security and privacy infrastructure to ensure our members' data remains protected.
The 256-bit SSL encryption we use is not merely a technical-sounding figure — it is the same real-world standard used by online banking systems such as Maybank2u and CIMB Clicks. When you enter your TNG eWallet or GrabPay details to make a deposit at f91w, data is encrypted before it leaves your device and can only be decrypted by the f91w servers f91w that is legitimate. Any hacker who intercepts data in transit will be unable to read it.
Malaysia's Personal Data Protection Act 2010 (PDPA) is the legislation governing how businesses in Malaysia collect, use, and store users' personal data. f91w fully complies with all provisions of the PDPA, viewing compliance not as a burden but as a baseline to be exceeded. We do not merely meet the legal standards set out — we set our own privacy standards, which in many respects are more stringent than what the law requires.
Our commitment to privacy is also reflected in the training we provide to all f91w staff f91w. Every member of our team — from the customer support agents who chat with you in Bahasa Melayu, to the engineers who maintain our platform infrastructure — receives comprehensive data protection training that is regularly updated. Privacy is not just one department's responsibility — it is a value shared across the entire organisation. f91w.
Although f91w implementing comprehensive technical security measures, the best privacy protection is a shared responsibility between the platform and its members. Here are some best practices we recommend to all members f91w: use a strong, unique password for your account f91w that you do not use for other platforms; enable two-factor authentication (2FA) where available; always log out of your account after each session, especially on shared devices; avoid accessing your account f91w your account over an unsecured public WiFi network; and notify us immediately if you suspect any unauthorised activity on your account.
We at f91w believes that true privacy is built on mutual trust. When you entrust us with your personal data to register and enjoy the best online entertainment experience, we hold that trust with the utmost responsibility and respect. This is the commitment of f91w to each of our more than 500,000 members — your privacy is not merely a policy on paper; it is a promise we honour every single day.
Enjoy a world-class selection of slots and games with guaranteed privacy and security
Your personal data is fully protected with 256-bit SSL encryption. No data is sold to third parties. Register for free today and enjoy Malaysia's best online casino experience with your privacy fully assured!
✔ Free registration ✔ 256-bit SSL ✔ No data selling ✔ 24/7 BM support ✔ Age 18+ only
This Privacy Policy should be read alongside the other policy documents that together form your overall agreement with f91w: Terms & Conditions which governs the overall use of the platform, and Responsible Gaming Policy which outlines our commitment to member well-being. All these documents should be read together as a comprehensive set for a full understanding of your rights and responsibilities as an f91w member.